Safeguarding Documents and Records in Crisis Situations (War and Internet Blackouts)

Physical and Digital Custody of Documents Entrusted to Vijegan

One of the major concerns for Iranians living abroad is knowing the fate of their property deeds, identity documents, powers of attorney, and university records entrusted to Vijegan. In situations where there is a risk of unforeseen events, damage to urban infrastructure, or cyberattacks, “Information Security” is not just a slogan; it is the most vital component of our services.

At Vijegan, we have designed multi-layered protection protocols to ensure that even in the worst-case physical or internet scenarios, our trusteeship remains uncompromised.

Technical and Preventive Measures for Document Preservation

Physical Protection of Original Documents (Safe Deposit Box Protocol)
We understand how difficult it is to replace official documents like single-sheet property deeds (cadastral deeds) or original diplomas in Iran. Therefore, under alert conditions:

• Transfer to Safe Deposit Boxes: Clients’ original documents are not kept in office drawers or ordinary files. These documents are transferred to bank safe deposit boxes with high-security standards.
• Distributed Storage: We avoid archiving all documents in a single location to minimize the risk of physical damage.

Cloud and Offline Digital Archiving (Prevention of Data Loss)

• Secure Foreign Servers: An encrypted copy of all your digital files is stored on secure cloud servers outside of Iran. Thus, even if Iran’s internet is completely cut off or local servers are damaged, your file history and data will remain intact.
• Offline Backups (Cold Storage): To counter hacking or ransomware, we maintain backups on external hard drives that are not connected to any network.

Data Confidentiality in Unstable Conditions

During unstable and critical times, the risk of identity theft increases. Vijegan is committed to:

• Anonymization: Your contact and identity information will be replaced with case file codes—even when using domestic messengers or traditional communication methods—so your identity is never revealed.
• Restricted Access: Access to file information is classified, and only senior managers have access to the full data.

Closing Remarks:

We hope that our beloved Iran always remains in peace and security, and that you never find the need to use these emergency services. However, should difficult days lie ahead, know that our commitment to handling your affairs remains steadfast.

Backed by years of experience in serving compatriots abroad, Vizhegan has taken all necessary precautions within its power to ensure that, in the event of unfortunate occurrences in Iran, you experience less anxiety across the borders.

In case of any disruption, please contact us via the listed numbers to share your request.

Emergency Contact Channels:

• Office Phone: +98 21 8889 5338
• Emergency Mobile: +98 930 803 3636 (This line is always ON)
• Address: Unit 2, No. 1, Zhaleh St., North Aban St. (Azodi), Karim Khan Blvd., Tehran.